I entered my name wrong during identity verification. How do I fix it on Pluang?
Your registered name can't be edited in the app, so contact Pluang Care and send everything in one message: your full name exactly as on your e-KTP, a clear photo of your e-KTP, and your registered phone number and email. Pluang Care corrects it within 1×24 hours of receiving complete data and confirms by email.
| Symptom / Condition | Possible Cause | Solution |
|---|---|---|
| You notice a typo, a missing or extra word, or a shortened name in your registered name | The name was typed differently from your e-KTP during Basic Verification | Contact Pluang Care with your full name as on your e-KTP, a clear photo of your e-KTP, and your registered phone number and email |
| Your bank account verification failed because the name doesn't match | Your bank account name must match your registered Pluang name exactly, and your registered name was entered wrongly | Ask Pluang Care to correct your registered name first, then add or verify your bank account again |
| Your Indonesian Asset Verification was rejected for a name or data mismatch | The name on your application must match your e-KTP and your bank account exactly | Have your registered name corrected first, then resubmit your Indonesian Asset Verification |
| Your registered name was right, but the name on your e-KTP has since changed | This is an identity card change, not a typing mistake | Follow the KTP change process instead: send Pluang Care your updated data, the reason for the change, a photo of your new e-KTP and a selfie holding it |
| You sent a request but your name hasn't changed yet | The data is incomplete or unclear, for example a blurry e-KTP photo | Check your registered email for a request for more information, and reply with what's missing, such as a sharper photo of your e-KTP |
If the issue persists:
Contact Pluang Care via live chat in the app, email tanya@pluang.com, or call (021) 8063 0065 (Monday–Friday, 09:00–18:00 WIB). Send your full name as on your e-KTP, a clear photo of your e-KTP, and your registered phone number and email together. Pluang Care may also ask for a selfie holding your e-KTP to confirm the request is yours.
Related questions:
Q: Why does my name have to match my e-KTP exactly?
Pluang checks your registered name against your bank account, cashout requests and Indonesian stock verification. Any difference, even one letter, can make those checks fail.
Q: Can I use a nickname or a different name?
No. Your registered name must be the name on your e-KTP, written the same way, including middle names.
Q: Do I need to resubmit a verification that was rejected because of my name?
Yes, once Pluang Care confirms the correction. If a verification is still being processed, ask Pluang Care whether it needs resubmitting.
Q: How will I know my name has been corrected?
Pluang sends a confirmation to your registered email once the change is complete, usually within 1×24 hours of your complete data.