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Troubleshooting guide

Cannot Change Phone Number through Application

You’re trying to update your phone number in the Pluang app, but it’s not working. Maybe the app shows an error, or your new number is already linked to another account. This issue can stop you from accessing your account smoothly or receiving important notifications.

✅ Possible Causes:

  • Cause 1: You encountered an error while trying to update your phone number in the app.

  • Cause 2: The new phone number you're trying to use is already registered with another Pluang account.

🛠️ Step-by-Step Solution:

  1. Step 1: Make sure your Pluang app is updated to the latest version via Play Store or App Store.

  2. If the issue continues: please contact Customer Service Pluang.