What should I do if I don’t receive my top up VA?

If after 1x24 hours you haven't receive the top up, please contact Pluang Care at tanya@pluang.com by attaching the following data:

• Registered name:
• Registered email address:
• Registered mobile number:
• Screenshot of successful top up transaction details containing the reference number, transaction date and time, nominal amount, and destination VA number.