What are the Terms and Conditions for Withdrawing Physical Gold at eMAS DANA?
eMAS DANA is a physical gold withdrawal channel available for Pluang users who have a verified eMAS DANA account linked to the DANA e-wallet. Printing fees are paid from your eMAS DANA balance, shipping costs are charged to your DANA wallet, and physical gold delivery takes up to 7 working days.
Eligibility note: This channel applies to existing users of the Pluang–DANA gold collaboration. New users who buy gold on DANA are served by DANA's current gold partner (Treasury), not Pluang.
Prerequisites:
- Active Pluang account with a gold balance
- A verified eMAS DANA account (separate registration through the DANA app required)
- Sufficient eMAS DANA balance to cover the printing fee
- Sufficient DANA wallet balance to cover the shipping cost
Key terms:
- Printing fee: paid from your eMAS DANA balance
- Shipping cost: paid from your DANA wallet
- Delivery time: up to 7 working days after request is processed
Related questions:
Q: Do I need a DANA account to use the eMAS DANA withdrawal channel?
Yes. You need a verified eMAS DANA account (set up through the DANA app) in addition to your Pluang account.
Q: How long does delivery take via eMAS DANA?
Up to 7 working days after your request is processed.
Q: Are the fees different from Pluang direct withdrawal?
Yes. For eMAS DANA, printing is paid from eMAS DANA balance and shipping from DANA wallet — not deducted in gold grams.