MUSC Health has expanded the use of its AI agent 'Emily,' built on SoundHound's platform, to support retail and specialty pharmacy operations. The AI system, integrated with Epic, allows patients to manage prescription refills, get real-time updates, and access pharmacy information via natural language calls. This expansion follows successful deployment since 2024, handling over 2.2 million patient calls, improving efficiency, reducing wait times, and easing staff workload. MUSC Health aims to enhance patient experience and operational efficiency through AI-driven self-service solutions in healthcare.
SoundHound AI, a player in the growing voice AI market, has seen its stock fall 43% this year amid concerns over profitability and gross margins. However, the company is praised for its competitive edge in data sovereignty and conversational AI, driv...
LivePerson has sent a letter to its shareholders urging them to vote "FOR" the proposed acquisition by SoundHound AI, emphasizing that the deal offers a 22% premium over LivePerson's recent stock price. The company highlights that without this transa...
