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MUSC Health expands AI agent 'Emily' to pharmacies, handling over 2.2M patient calls to improve service.

Market News
29 Jul 2026, 16:03 WIB
GlobeNewsWire
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MUSC Health expands AI agent 'Emily' to pharmacies, handling over 2.2M patient calls to improve service.

MUSC Health has expanded the use of its AI agent 'Emily,' built on SoundHound's platform, to support retail and specialty pharmacy operations. The AI system, integrated with Epic, allows patients to manage prescription refills, get real-time updates, and access pharmacy information via natural language calls. This expansion follows successful deployment since 2024, handling over 2.2 million patient calls, improving efficiency, reducing wait times, and easing staff workload. MUSC Health aims to enhance patient experience and operational efficiency through AI-driven self-service solutions in healthcare.

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