Salesforce announced it is acquiring AI customer service platform Fin for about $3.6 billion, aiming to enhance its autonomous agent technology in a competitive market. Fin's AI agent, powered by its Apex model, handles queries across multiple channels like chat, email, and phone. This acquisition will complement Salesforce's Agentforce platform and is expected to close in the fourth quarter of fiscal 2027. The move comes as Salesforce faces pressure to innovate amid concerns that AI could disrupt its business model, with shares down over a third in 2026.
Salesforce announced it will acquire AI customer service company Fin, formerly Intercom, for about $3.6 billion. Fin's AI agent, built on its Apex model, handles multi-channel customer support and resolves 76% of queries end-to-end. The acquisition a...
Salesforce announced it is acquiring AI-agent company Fin for $3.6 billion, causing its stock to rise. This deal highlights Salesforce's commitment to expanding its artificial intelligence capabilities, which could strengthen its software offerings a...
AI's evolving token economics are driving down per-token costs but increasing enterprise AI spending, especially on agentic workloads. Companies like Salesforce and Adobe are shifting to consumption-based or hybrid billing models to counteract rising...
Starboard Value, led by Jeff Smith, fully exited its positions in Salesforce and Autodesk in Q1 2026, shifting focus to Lamb Weston and CarMax. The hedge fund's activism helped Salesforce improve margins and execute a $25 billion share buyback before...
Adobe's stock dropped 9% to $198 after reporting record revenue of $6.62 billion and raising full-year guidance, but investors sold off due to the surprise CFO departure and worries about AI's impact on its subscription model. Despite strong cash flo...
