Chewy expects AI to cut $50M in costs by fiscal 2027, boosting efficiency in customer service and vet care.

Chewy projects that artificial intelligence will reduce its costs by about $50 million in fiscal 2027, up from tens of millions this year. The savings come mainly from AI tools that improve customer service, pharmacy operations, and veterinary clinic scheduling. Chewy's AI assistant Cai already handles 30% of customer chats without human help, and internal AI tools boost agent efficiency. CEO Sumit Singh emphasized that these savings will partly offset wage inflation and may be reinvested in growth initiatives like marketing and new products.

Chewy's stock price on Pluang is USD 20.65 as of September 19, 2026, with a 1-day change of -1.20%. The company has a market cap of $8.40 billion and a 52-week trading range between $17.51 and $40.45. Typical holding time for CHWY on Pluang is 66 days, with nearly balanced order activity at 49% sell and 51% buy as of the same date.