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FAQ article

What happens if a US e-IPO is cancelled, delayed, or paused on listing day, and why does my USD Cash show a "Pending Balance"?

If a company cancels or postpones its IPO, all active orders are automatically cancelled and the full reserved amount is returned to your USD Cash, with a notification sent to you. "Pending Balance" is simply the amount your active IPO order has reserved from your USD Cash, shown until allocation completes.


Key facts:

  • IPO cancelled/postponed by the company: orders auto-cancelled, full amount returned, user notified.
  • Trading halts due to volatility are a normal exchange mechanism; trading resumes once lifted.
  • IPO trading can start a few hours after the regular market opens; shares stay safe in your account regardless.
  • "Pending Balance" = your reserved IPO order amount, shown until allocation completes, then updates automatically.
  • IPO shares are non-marginable for 30 days after the IPO date.

Related questions:

Q: What happens to my funds if a company cancels its IPO?
All active orders are cancelled automatically and the full amount is returned to your USD Cash, with a notification sent.

Q: Why did my IPO stock stop trading right after listing?
A temporary trading halt due to volatility — a normal exchange mechanism — trading resumes once lifted.

Q: Can I use newly allocated IPO shares as margin collateral right away?
No — IPO shares are non-marginable for 30 days after the IPO date.