Why is my crypto transfer taking longer than usual?

Crypto transfer transactions are usually processed instantly, but sometimes they may take longer than usual depending on network conditions at the time of the transaction or technical issues on the network. The process takes a maximum of 1x24 hours.

If you still haven't received it within that time frame, you can contact Pluang Care's 24-hour service via email at tanya@pluang.com, the live chat feature in the app, or Pluang's call center at (021) 8063 0065, available Monday to Friday from 09:00 AM to 06:00 PM WIB.