How to Withdraw Funds via OTC FX on Pluang?

OTC FX withdrawals are handled by Pluang's Priority Service Line (PSL) via phone. Follow these steps:

1. Contact the Pluang Priority Service Line (PSL) to initiate your OTC FX withdrawal request.
2. Agree on the conversion rate — a Pluang team member will provide competitive USD-to-IDR prices via a recorded phone conversation.
3. Rate lock — your agreed conversion rate is locked for 30 minutes.
4. Receive and sign the digital form — Pluang will email you a digital form to complete and sign.
5. Return the signed form — reply to the email with the completed, signed form.
6. Funds disbursed — your IDR is sent to your registered bank account within 1 business day after confirmation.

Note: All conversations are recorded. The 30-minute rate lock begins when you verbally agree on the price. Return the form promptly to avoid the rate expiring.

Related questions:

Q: What is the Pluang Priority Service Line (PSL)?
The PSL is Pluang's dedicated channel for high-value or OTC FX transactions, handled by a specialist team via phone.

Q: How long is the OTC FX conversion rate locked?
The agreed rate is locked for 30 minutes from the moment you verbally accept it.

Q: How long does it take to receive OTC FX funds?
Funds are sent to your IDR bank account within 1 business day after Pluang confirms your request and receives the signed form.

Q: Can I cancel after agreeing to the rate?
Contact the PSL team immediately if you have concerns before signing and returning the form.