Why can't I change my PIN in the app?
Please ensure the following when making a PIN reset request in the Pluang application:
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Your app is in the latest version.
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Your registered email has been verified.
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Make sure your registered email is still active and can be accessed to receive the OTP.
If you still experience problems in resetting the PIN, you can contact Pluang Care via live chat 24/7 on the Pluang application or email to tanya@pluang.com.
To guarantee the security of your account, we need to ensure that the PIN reset request is made by the right user so that the Pluang team will perform verification before the PIN reset process is granted.