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Salesforce crowdsources AI roadmap with customers to rapidly innovate and stay ahead in AI product development.

Market News
30 Apr 2026
TechCrunch
View Source
Bullish
pluang ai news

Salesforce is accelerating its AI product innovation by crowdsourcing its AI roadmap directly from its 18,000 customers, engaging with some weekly to gather real-time feedback. This approach allows Salesforce to quickly adapt to AI advancements and customer needs, releasing new AI tools like Agentforce and voice AI rapidly. By closely collaborating with customers, Salesforce ensures its products address real-world problems and can evolve alongside emerging AI technologies. This strategy also benefits customers by letting them influence product development and gain early access to new AI solutions.

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