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eGain deepens AI integration with Salesforce Service Cloud to speed up customer support and improve agent efficiency

Market News
06 May 2026
GlobeNewsWire
View Source
Bullish
pluang ai news

eGain Corporation announced enhanced integration of its AI Agent with Salesforce Service Cloud, embedding AI-powered knowledge and workflows directly into the platform. This integration helps support teams resolve cases faster, reduce handling times, and increase self-service options without changing existing workflows. Features include omnichannel AI support, context-aware case escalation, AI assistance for email, and intelligent knowledge integration with KCS workflows. The move aims to improve customer service quality and agent productivity by providing consistent, accurate answers within Salesforce, benefiting enterprises with faster and more efficient support operations.

More News

Global automotive microcontrollers market to reach $34.31B by 2035, driven by ADAS, electrification, and software-defined vehicles.

Global automotive microcontrollers market to reach $34.31B by 2035, driven by ADAS, electrification, and software-defined vehicles.

The global automotive microcontrollers market is projected to grow from USD 15.49 billion in 2025 to USD 34.31 billion by 2035, at a CAGR of 8.28%. Growth is fueled by increasing adoption of advanced driver-assistance systems (ADAS), vehicle electrif...

Market News
Bullish
2 hours ago
Bitcoin could drop to $38,000 by October if 2025-26 downturn mirrors 2022 bear market, says NYDIG.

Bitcoin could drop to $38,000 by October if 2025-26 downturn mirrors 2022 bear market, says NYDIG.

NYDIG projects Bitcoin might fall to $38,000-$39,000 by October 2026 if the current 2025-26 market decline matches the depth of the 2022 bear market. Bitcoin is currently trading near $64,500, down about 30% this year and roughly 50% below its Octobe...

Market News
Bearish
4 hours ago
PepsiCo rated strong buy with 13.7-18.2% growth forecast, driven by dividends, EPS, and undervaluation.

PepsiCo rated strong buy with 13.7-18.2% growth forecast, driven by dividends, EPS, and undervaluation.

PepsiCo is rated a strong buy due to its attractive combination of dividend yield, earnings growth, and undervaluation. The company is projected to achieve a forward compound annual growth rate (CAGR) between 13.7% and 18.2%, supported by dividend in...

Analyst Insights
Bullish
4 hours ago
XRP Ledger surpasses 8M activated accounts amid rising institutional and AI adoption

XRP Ledger surpasses 8M activated accounts amid rising institutional and AI adoption

The XRP Ledger (XRPL) has exceeded 8 million activated accounts, marking significant growth driven by institutional interest and AI integration. Originally built for fast cross-border payments, XRPL now supports tokenization of real-world assets, dec...

Protocol Fundamentals
Bullish
4 hours ago
Ora Banda Mining mencatat rekor produksi emas kuartalan, mengakhiri tahun fiskal 2026 dengan arus kas yang kuat dan basis sumber daya yang lebih besar.

Ora Banda Mining mencatat rekor produksi emas kuartalan, mengakhiri tahun fiskal 2026 dengan arus kas yang kuat dan basis sumber daya yang lebih besar.

Ora Banda Mining Ltd (ASX:OBM) melaporkan rekor produksi emas pada kuartal Juni 2026, mencapai 39.552 ounce, sehingga total produksi setahun penuh menjadi 140.949 ounce. Perusahaan mengakhiri Juni dengan kas A$267,7 juta dan total likuiditas A$468 ju...

Company Fundamentals
Bullish
4 hours ago
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