eGain Corporation introduced the eGain AI Agent for Zoom Contact Center, integrating AI-powered, real-time guidance directly into Zoom's platform. This tool provides contact center agents with accurate, policy-compliant answers from a single knowledge source, reducing handling time and improving first-contact resolution. It also supports regulated industries by ensuring compliance and creating auditable interaction trails. The AI Agent can execute customer transactions within Zoom, enhancing efficiency without switching tools, and integrates with existing CRM and ticketing systems. This launch expands eGain's AI capabilities across multiple contact center platforms, aiming to improve customer service consistency and compliance.
Scotiabank increased its price target for Targa Resources to $319 from $314, indicating a potential 12.7% upside from the current share price of around $283. Targa Resources, a key player in the midstream energy sector, is recognized as a top momentu...
Ericsson reported better-than-expected Q3 earnings with EPS of $0.18 and revenue of $5.91 billion, driven by strong demand in its mobile network segment. The Networks division showed 9% organic growth and a gross margin above guidance, but overall op...
The obesity treatment landscape is rapidly evolving with over 200 companies developing more than 200 pipeline drugs, including late-stage and early-stage clinical trials. Major pharmaceutical firms like Novo Nordisk and Eli Lilly are leading with inn...
Alice collaborated with Inflection AI and AI21 to demonstrate that NVIDIA Nemotron open models can be post-trained using real-world adversarial data to enhance AI safety and security without losing capability. Inflection AI improved conversational AI...
Stifel Nicolaus has reiterated a Buy rating for Accenture with a price target of $242, reflecting confidence in the company's strong recent stock performance and growth prospects. Accenture's shares rose 13.4% in the month leading up to October 15, 2...
