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eGain named Leader in Gartner's first Magic Quadrant for Customer Service Knowledge Management Systems

Market News
20 Jul 2026
GlobeNewsWire
View Source
Bullish
pluang ai news

eGain Corporation has been recognized as a Leader in the inaugural Gartner Magic Quadrant for Knowledge Management Systems in Customer Service. This recognition highlights eGain's AI-powered knowledge platform that helps enterprises automate customer service with accurate, compliant, and up-to-date information. The platform supports global companies, especially in regulated sectors, by centralizing content governance and enabling AI-driven customer interactions. This leadership status underscores the growing importance of trusted knowledge as a foundation for AI in customer service automation.

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