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Visa CEO: AI aids shopping but autonomous payments still lack consumer trust

Market News
08 Sep 2026
PYMNTS
View Source
Bullish
Visa CEO: AI aids shopping but autonomous payments still lack consumer trust

Visa CEO Ryan McInerney highlighted that while consumers increasingly use AI to shop, they are not yet comfortable allowing AI agents to make payments autonomously due to trust issues. He noted that 75% of consumers distrust agentic payment platforms, though trust rises if Visa is involved. Visa is expanding its services with technologies like tokens, cloud-based processing, and stablecoins, targeting large markets in consumer payments, cross-border B2B transactions, and identity protection. The company also focuses on fraud prevention and improving internal AI efficiency, signaling ongoing innovation in payment infrastructure and security.

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