What things should be ensured for top up via Virtual Account?

Here are some things you should keep in mind before topping up your Pluang balance via a virtual account:

• A per-transaction fee applies: Rp4,500 for top-ups under Rp2,000,000, or Rp1,500 for top-ups of Rp2,000,000 or more
• The bank account you transfer from should be registered in your own name to match your Pluang account
• Permata VA is no longer available as a top-up method

Related mini Q&As

• Q: Is there a fee for top-up via VA to Pluang? 
  A: Yes — Rp4,500 per transaction for top-ups under Rp2,000,000, or Rp1,500 for top-ups of Rp2,000,000 or more.
• Q: What's the minimum top-up amount via VA? 
  A: Rp10,000, excluding the top-up fee.
• Q: Which banks can I use for VA top-up on Pluang? 
  A: BCA, BRI, and Mandiri. Permata VA was discontinued and is no longer available.
• Q: What should I do if I don't receive my top up VA? 
  A: Balances usually update in real time; if it hasn't after a successful transfer, wait up to 24 hours before contacting Pluang Care.
• Q: What if I use someone else's account (not in my own name) to top up VA on Pluang? 
  A: The destination VA must match your registered Pluang name — always transfer from a bank account registered in your own name.