What Should Be Considered When Conducting Indonesian Asset Verification?
To keep your Indonesian Asset Verification on Pluang moving smoothly, four things need to match and be accurate: the personal data you enter must match your ID card exactly, your signature must match the one on your e-KTP, the name on your bank account must match the name registered on your Pluang account, and — if you're a WNI applying for Indonesian Stocks — you need an active BCA or Bank Jago account in your own name, since that account is used to open your RDN automatically on approval. Any mismatch on these points is the most common reason verification gets rejected and has to be resubmitted, which restarts the 1–2 business day review clock. If your occupation is listed as Homemaker, Student, or University Student, you'll also need your latest Family Card (Kartu Keluarga) ready, since it's a required document specifically for those occupation categories.
Checklist before you submit:
| Item | What to check |
|---|---|
| Personal data | Must match your ID card exactly — no typos or outdated information |
| Signature | Must match the signature on your e-KTP |
| Bank account name | Must exactly match the name registered on your Pluang account |
| BCA or Bank Jago account (WNI only) | Required in your own name — used to open your RDN automatically |
| Family Card (Kartu Keluarga) | Required only if your occupation is Homemaker, Student, or University Student — must be the latest version |
Related questions:
Q: What happens if my bank account name doesn't match my Pluang account?
Your verification will be rejected. The name on the bank account you submit must exactly match the name registered in your Pluang account and on your e-KTP — even a shortened name or a missing middle name is enough to stop the review until you resubmit with matching details. If your only available bank account is under a different name entirely, you'll need to add a bank account that's genuinely in your own name before trying again.
Q: Do I need a Family Card even if I already have a job?
No. The Family Card (Kartu Keluarga) is only required if your registered occupation is Homemaker, Student, or University Student — these categories don't have independent income documentation, so Pluang uses the Family Card to help confirm your household details instead. If you're employed or self-employed, you can skip this document entirely and move straight to the other verification steps.
Q: Can I use a bank other than BCA or Bank Jago for my RDN?
No, not currently. BCA and Bank Jago are Pluang's only two RDN bank partners, so a WNI applying for Indonesian Stocks access must have an active account at one of these two banks in their own name. If you only want Mutual Fund access rather than Indonesian Stocks, any active bank account in your own name is accepted instead, since no RDN needs to be opened for that path.
Q: What should I do if I notice a mistake after submitting my verification?
Contact Pluang Care through in-app live chat, tanya@pluang.com, or the call center before your review completes, since documents already under review typically can't be edited mid-process. If the mistake causes a rejection, you'll simply be prompted to resubmit corrected information, which restarts the 1–2 business day review — so it's worth double-checking every field before you tap submit the first time.