Cannot Receive OTP
User cannot receive OTP
✅ Possible Causes:
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Cause 1: User’s SIM network is inactive
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Cause 2: User’s SIM network is unable to receive SMS or unregistered to WhatsApp
🛠️ Step-by-Step Solution:
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Step 1: Make sure that your number is active and could receive SMS.
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Step 2: If your device has dual SIM mode, make sure that the number is in the SIM1 slot.
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Step 3: You could retry requesting the OTP.
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If the issue persists: Contact Customer Support (tanya@pluang.com)