If I Have Changed My KTP, Can I Update My KTP Data in Pluang?
Yes, you can update the data on your KTP registered in Pluang after a renewal or data change. You'll need to contact Pluang Care manually with supporting documents — including your updated KTP data, reason for change, a photo of your new KTP, and a selfie with your new KTP. The update takes up to 1×24 hours.
When your KTP data changes — whether due to a name correction, address update, or a new KTP card — you should also update the corresponding information in your Pluang account to keep your profile accurate and compliant.
Required documents to submit:
- Updated data on your new KTP (e.g. new name, new address)
- Reason for the KTP change
- A clear photo of your latest original KTP (not a scan or photocopy)
- A selfie photo holding your latest KTP
How to submit the request:
Contact Pluang Care through any of these channels:
- Email: tanya@pluang.com (24 hours)
- In-app live chat: from the Pluang app menu (24/7)
- Phone: (021) 8063 0065 — Monday to Friday, 09.00–18.00 WIB
Once the update is processed successfully, you will receive a notification on your registered email. Please check your email regularly after submitting.
Related questions:
Q: Does updating my KTP in Pluang affect my investments or portfolio?
No. Your portfolio, transaction history, and balances remain completely intact. Only your identity information is updated.
Q: Can I still use Pluang while my KTP update is being processed?
Yes. Your account remains fully active during the 1×24 hour processing period. All features remain available.
Q: What if my new KTP has a different name than what was registered?
You can still request the update by explaining the name change and providing the supporting documents. The Pluang team will review and process accordingly.