What should I do if the Top Up hasn't come in?

If after 1x24 hours since the E-wallet top up was successful but the balance has still not increased, please contact Pluang Care at tanya@pluang.com by attaching the following data:

• Registered name:

• Registered email address:

• Registered mobile number:

• Screenshot of successful top up transaction details containing the reference number, transaction date-time, nominal, which you can see on the e-wallet transaction history page.