What are the factors that prevent me from making a withdrawal?

There are several conditions in which you CANNOT make a withdrawal, such as:

• Withdrawals of more than Rp250,000,000,- that do not use major banks (examples: BNI, BCA, BRI, Mandiri, BSI, CIMB, Danamon). You can use major banks as in the example or you can enter a smaller amount to continue the withdrawal.

• Withdrawals are made to your inactive account. Please use your active account, Sobat Cuan!

If there are any problems during the process of withdrawing your funds, you can contact Pluang Care's 24-hour service via the live chat menu, email at tanya@pluang.com or hotline at (021) 8063 0065 on Monday to Friday from 09.00 - 18.00 WIB.