Zoom launches new AI tools to build and optimize virtual agents for better customer service.

Zoom Communications introduced new AI capabilities for its Zoom Virtual Agent, including Agent Architect and Agent Performance Suite, to help organizations create, test, and optimize AI agents faster and more effectively. These tools enable businesses to generate sophisticated AI agents from simple prompts, simulate customer interactions before deployment, and continuously improve performance using real-time data. Enhanced features also include a shared quality framework for AI and human interactions, multi-location deployment support, and outcome-based pricing. This development aims to improve personalized customer experiences, reduce costs, and scale AI-powered services across various industries.