Vonage, part of Ericsson, launched a native integration of its Contact Center with ServiceNow Voice, embedding enterprise-grade voice and AI capabilities into ServiceNow Customer Service and IT workflows. This integration allows real-time voice data and AI tools to streamline case management, automate workflows, and reduce manual effort, enhancing agent productivity and customer engagement. The solution supports seamless incident updates and AI-driven interaction context, improving service speed and quality. The integration will be showcased at upcoming industry events in April and May 2026.
IBM reported it has struggled to keep up with a shift in corporate spending from software to data-center infrastructure, forecasting second-quarter earnings below analyst estimates. The company cited a significant reprioritization of capital expendit...
IBM shares dropped over 23% following its Q2 earnings report, which showed profits and revenue below analyst expectations. CEO Arvind Krishna highlighted that the company's mainframe business, particularly the Z series with AI capabilities, underperf...
Analyst Krzysztof Bogdanski initiates a Buy rating on ServiceNow, highlighting its attractive valuation at 26x forward earnings, robust subscription revenue growth of 21%, and a high 97% renewal rate. The company is accelerating AI monetization, with...
Micron reported impressive earnings and optimistic guidance, but its stock fell sharply due to concerns that its 86% gross margins and AI-driven memory price increases are unsustainable. The AI hardware sector, after rapid gains, is seeing profit-tak...
ServiceNow is in the early stages of recovery, supported by its evolving business model that extends beyond IT service management to broader enterprise workflows. The company leverages a land-and-expand strategy and has achieved $1 billion in AI annu...
