Vanquis selects Freshservice to modernize service management with AI as digital transformation nears completion

Vanquis, a leading UK specialist bank, has chosen Freshservice, an AI-powered service operations platform by Freshworks, to support its digital transformation under the Gateway program. This move aims to simplify operations, improve employee experience, and enable faster, more consistent service delivery by unifying service management, asset visibility, and workflow automation on one platform. Freshservice's AI capabilities will automate tasks and enhance service efficiency, helping Vanquis scale its digital-first organization. This selection marks a key step in Vanquis' technology modernization and operational strengthening efforts.