TTEC Digital has signed a strategic collaboration agreement with Amazon Web Services (AWS) to accelerate the adoption of Amazon Connect, an AI-powered customer experience platform. This partnership aims to help organizations modernize their contact centers by integrating AI, automation, and real-time data, reducing complexity and costs. TTEC Digital leverages its extensive experience to deliver faster, more efficient customer service transformations, exemplified by its work with Shelter Insurance Companies. The collaboration promises quicker deployment of intelligent self-service and agent assist features, enhancing customer engagement across industries.
Amazon.com reported strong Q1 earnings with GAAP EPS of $2.78 and 17% revenue growth year-over-year, driven by accelerating AWS growth at 28%. Heavy investments in AI and AWS infrastructure are pressuring free cash flow, but robust earnings and posit...
Amazon has discontinued its Rufus chatbot and introduced Alexa for Shopping, a new AI-powered assistant that combines Rufus's features with Alexa+. This tool personalizes shopping experiences using user data and is accessible via Amazon's website, ap...
Amazon is replacing its e-commerce AI assistant Rufus with a new feature called Alexa for Shopping, which will be available to all US customers within a week on the Amazon Shopping app, website, and Echo Show devices. This free service does not requi...
In a recent court case involving Elon Musk and Sam Altman, it was revealed that Microsoft CEO Satya Nadella was concerned as early as April 2022 that OpenAI might overtake Microsoft in the tech industry. Despite Microsoft's early investment and partn...
The global AI in life sciences market is projected to expand at a compound annual growth rate (CAGR) of about 20% from 2026 to 2034, reaching an estimated value of $11.5 billion. This growth is fueled by increasing demand for faster drug discovery, p...
