New research by TTEC and the European Customer Contact Alliance reveals a shift in European contact centre sales strategies. Outbound calls are increasingly ignored, prompting a move towards sales through service interactions supported by real-time data and AI. This approach focuses on managing the entire customer lifecycle, with human-led selling reserved for complex decisions. The trend highlights growing reliance on AI and data to enhance customer engagement and revenue growth across industries.
The IBIT Bitcoin ETF, managed by BlackRock, recorded a $292 million net inflow last week, reversing eight consecutive weeks of outflows. This inflow reflects renewed institutional interest in Bitcoin, which currently trades near $70,000. Market confi...
After a 72% price drop, XRP has reached extreme bearish sentiment, with heavy short interest and negative funding rates on Binance. Analysts like Crypto Patel see this as a contrarian buy signal, noting past rebounds of over 100% after similar condit...
Frontline plc, a leading crude oil tanker company, is rated a Strong Buy with a $52 price target, suggesting a 42% potential gain from current prices. The company has secured 82% of its VLCC tanker days at a high rate of $181,700 per day for Q2, supp...
Bitcoin is approaching the lower support line of a power-law price model Fidelity has tracked since 2015, currently near $58,000. This line has historically marked major bottoms, suggesting Bitcoin is entering an accumulation zone. However, Fidelity'...
Jurrien Timmer, Fidelity's global macro director, suggests Bitcoin may have reached a critical support level around $60,000, indicating it could be in an accumulation zone. This assessment is based on a power law model that historically marks buying ...
