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UK watchdog probes Trainline over hidden booking fees in ticket sales

Market News
19 Aug 2026
Proactive Investors
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Bearish
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The UK Competition and Markets Authority (CMA) has launched an investigation into Trainline over its use of "drip pricing," where mandatory booking fees are added after the initial ticket price is shown. Fees of up to £2.79 for train bookings and £1.50 for coach bookings were observed on Trainline's platform. While the investigation is in its early stages and no wrongdoing has been confirmed, the CMA has the power to impose fines up to 10% of global turnover and demand customer compensation if violations are found. Trainline is cooperating with the CMA and working to improve fee transparency amid a broader crackdown on hidden online charges affecting other companies like Virgin Atlantic and RED Driving School.

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