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TELUS Digital showcases real-time AI transforming contact center data into loyalty and revenue at Adobe Summit 2026.

Market News
15 Apr 2026
PRNewsWire
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Bullish
pluang ai news

TELUS Digital will demonstrate at Adobe Summit 2026 how generative AI and real-time AI orchestration convert contact center conversations into personalized customer experiences and loyalty programs. Their agentic AI workflow extracts intent and sentiment from calls, syncing data instantly with Adobe platforms to activate personalized journeys that drive customer retention and revenue. This approach addresses the "AI activation gap" by enabling enterprises to operationalize customer intelligence in real time rather than days. TELUS Digital will also present a session on automating customer retention using real-time data triggers, highlighting their success with TELUS in compressing response times from days to minutes through AI-powered workflows.

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