A global survey of 815 enterprise customer experience (CX) leaders reveals that the majority rely on human agents assisted by AI across key CX functions like support, onboarding, and billing. However, only 32% use AI-powered quality assurance and coaching tools, limiting their ability to monitor AI performance and improve outcomes. This gap hinders organizations from fully realizing AI investments and connecting them to business results. TELUS Digital offers consulting services to help enterprises optimize AI deployment and align it with operational goals for better CX performance.
TELUS Digital has partnered with Cresta to implement and optimize Cresta's AI-powered customer experience platform for global brands. This partnership allows enterprises to deploy AI agents and real-time human augmentation to improve customer interac...
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