A global survey of 815 enterprise customer experience (CX) leaders reveals that the majority rely on human agents assisted by AI across key CX functions like support, onboarding, and billing. However, only 32% use AI-powered quality assurance and coaching tools, limiting their ability to monitor AI performance and improve outcomes. This gap hinders organizations from fully realizing AI investments and connecting them to business results. TELUS Digital offers consulting services to help enterprises optimize AI deployment and align it with operational goals for better CX performance.
New analysis from Ookla's Speedtest Intelligence shows AT&T customers using both its fiber and wireless services enjoy the fastest combined internet speeds in the U.S. This highlights AT&T's leadership in converged connectivity, meeting growing custo...
AT&T's stock has fallen about 30% due to concerns over Starlink's plans to enter the mobile market directly. Despite Starlink's technological advances and spectrum acquisitions, significant operational and regulatory challenges limit its immediate th...
AT&T is providing existing postpaid wireless customers with free international long-distance voice calls from the U.S. to countries playing in the semi-final, third-place, and final soccer matches on July 14, 15, 18, and 19, 2026. This offer requires...
