Amazon Ring boosts customer support with AI startup Vapi, aiding $50M funding at $500M valuation

Amazon Ring chose AI startup Vapi to handle 100% of its inbound customer support calls after evaluating over 40 vendors, improving customer satisfaction and operational control. Vapi, which evolved from an AI therapy project, now processes millions of calls daily for clients including Amazon Ring and others, and recently raised $50 million in Series B funding led by Peak XV Partners at a $500 million valuation. The startup focuses on providing customizable AI voice infrastructure for enterprises, differentiating itself by offering granular control over AI behavior and compliance. With total funding of $72 million and a strong recurring revenue, Vapi plans to expand its teams and capabilities amid growing demand for AI-driven customer interaction solutions.