ServiceNow, SAP, and Workday are changing how they charge for AI agents accessing customer data within their platforms. ServiceNow introduced Action Fabric, a metered integration layer charging customers based on AI actions performed. SAP restricts third-party AI access to its APIs, allowing only SAP-approved AI systems, while Workday sees financial benefits in charging for AI agent access. These moves reflect a shift from traditional per-seat software pricing to consumption-based models as AI agents generate many interactions without adding user seats. This shift pressures enterprise software pricing and could reshape how companies manage AI-related costs moving forward.
IBM reported it has struggled to keep up with a shift in corporate spending from software to data-center infrastructure, forecasting second-quarter earnings below analyst estimates. The company cited a significant reprioritization of capital expendit...
IBM shares dropped over 23% following its Q2 earnings report, which showed profits and revenue below analyst expectations. CEO Arvind Krishna highlighted that the company's mainframe business, particularly the Z series with AI capabilities, underperf...
Analyst Krzysztof Bogdanski initiates a Buy rating on ServiceNow, highlighting its attractive valuation at 26x forward earnings, robust subscription revenue growth of 21%, and a high 97% renewal rate. The company is accelerating AI monetization, with...
Micron reported impressive earnings and optimistic guidance, but its stock fell sharply due to concerns that its 86% gross margins and AI-driven memory price increases are unsustainable. The AI hardware sector, after rapid gains, is seeing profit-tak...
ServiceNow is in the early stages of recovery, supported by its evolving business model that extends beyond IT service management to broader enterprise workflows. The company leverages a land-and-expand strategy and has achieved $1 billion in AI annu...
