RingCentral’s AI now books deals and appointments, boosting efficiency across 11,800 businesses.

RingCentral has upgraded its AI Receptionist (AIR) to not only answer calls but also book appointments, process orders, and respond to messages without human intervention. Integrations with Shopify, Calendly, and WhatsApp allow AIR to handle transactions end-to-end, improving customer service efficiency and reducing wait times, as seen with Keller Interiors and Maple Federal Credit Union. The AI also supports multiple languages and manages call queues during peak times. This shift reflects a broader trend toward task-specific AI agents in enterprise applications, with RingCentral’s AI customer base growing to over 11,800 businesses and subscription revenue rising 6% year-over-year in Q1 2026.