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Home/News Feed/Quálitas boosts claims handling with SoundHound AI, increasing AI-managed calls by 150%.
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Quálitas boosts claims handling with SoundHound AI, increasing AI-managed calls by 150%.

Market News
02 Apr 2026
GlobeNewsWire
View Source
Bullish
pluang ai news

Quálitas, a leading Mexican auto insurer, has expanded its use of SoundHound AI's agentic AI platform to enhance customer service and claims resolution. Since first adopting the technology in 2022, the insurer has seen a 150% increase in AI-handled calls, now managing around 100,000 monthly interactions including roadside assistance and theft claims. This upgrade improves call containment, reduces human agent involvement, and speeds up claims processing, allowing staff to focus on complex cases. The move highlights growing adoption of advanced conversational AI in insurance to improve efficiency and customer experience.

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