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Home/News Feed/Hims & Hers confirms data breach via third-party customer service platform

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Hims & Hers confirms data breach via third-party customer service platform

Market News

02 Apr 2026

TechCrunch

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Bearish

Hims & Hers, a telehealth company, disclosed a data breach involving its third-party customer service platform where hackers accessed support tickets containing personal customer information. The breach occurred between February 4 and 7 through a social engineering attack that tricked employees into granting access. While medical records were not affected, sensitive personal and account information may have been compromised. The company has not disclosed the exact data stolen or if any ransom demands were made, highlighting growing risks in customer support systems.

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Law firm investigates Hims & Hers for allegedly sharing users' private health data without consent.

Lowey Dannenberg, P.C. is investigating Hims & Hers Health, Inc. for allegedly sharing sensitive user health data, including medical histories and mental health info, with third parties without proper consent. This raises concerns about violations of...

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