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Home/News Feed/96% of firms report agentic AI meets or exceeds ROI, boosting employee satisfaction and customer self-service in 2026
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96% of firms report agentic AI meets or exceeds ROI, boosting employee satisfaction and customer self-service in 2026

Market News
18 Jun 2026
GlobeNewsWire
View Source
Bullish
pluang ai news

A 2026 study by SoundHound AI reveals 96% of organizations deploying agentic AI in customer service met or exceeded ROI expectations, with 72% noting increased employee satisfaction. Agentic AI now resolves complex issues autonomously and encourages more customer engagement with self-service platforms, reversing past avoidance trends. The technology is reshaping enterprise strategies and workforce roles, with expectations that AI will handle a majority of customer interactions within five years. SoundHound's OASYS platform exemplifies this shift by autonomously improving AI agents across multiple channels.

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