Missouri American Water tops Midwest in customer satisfaction, winning J.D. Power 2026 award.

Missouri American Water was recognized as the highest-ranking large water utility in customer satisfaction in the Midwest by J.D. Power in their 2026 U.S. Water Utility Residential Customer Satisfaction Study. The award highlights the company's commitment to reliable service and strong communication with its 1.7 million customers. This recognition reflects the dedication of Missouri American Water's employees and the company's ongoing investments to maintain and improve water systems. The study evaluates utilities on trust, quality, cost, problem resolution, and other factors, underscoring Missouri American Water's leadership in customer service.