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McDonald's built a 515-page profile predicting a customer's future purchases using loyalty data.

Others
13 Aug 2026
New York Post
View Source
Neutral
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McDonald's compiled a detailed 515-page dossier on a loyalty program customer, using years of purchase data to predict future visits, spending, and orders. The file included specific behavioral categories and product preferences, showing how the company uses AI to personalize marketing and offers. Experts highlight this as part of a broader trend of extreme personalization in retail, raising privacy concerns. The customer requested deletion of his data and plans to stop using McDonald's to test the predictions.

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