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Kyndryl launches Agentic Service Management to help enterprises adopt autonomous AI workflows securely.

Others
02 Apr 2026
PRNewsWire
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Bullish
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Kyndryl introduced Agentic Service Management, a new solution combining maturity models, assessments, and implementation plans to help businesses transition from traditional IT service operations to autonomous, AI-driven workflows. This service addresses the gap between current IT systems and AI capabilities by aligning with emerging standards like ISO 42001, ensuring security and governance in AI-native environments. Kyndryl also offers Agentic AI Digital Trust to support secure AI deployment, especially in regulated industries. The company is applying these innovations internally and offers them to customers through its consulting and service platforms, aiming to scale AI adoption responsibly and effectively.

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