Ibex and Sierra partner to deliver AI-powered customer experience solutions at scale for global brands.

Ibex Limited and Sierra have formed a strategic partnership to integrate Sierra's conversational AI platform with Ibex's customer experience expertise. This collaboration aims to provide scalable, AI-driven customer service solutions that enhance personalization and efficiency for major global brands. Their joint efforts have already shown success with Philippine Airlines, improving customer support through AI voice agents. The partnership focuses on automating routine interactions while preserving human handling for complex issues, promising faster deployment and better customer satisfaction across industries.