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Home/News Feed/Home Depot launches AI voice agents to speed up customer service calls in U.S. stores.
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Home Depot launches AI voice agents to speed up customer service calls in U.S. stores.

Market News
22 Apr 2026
PRNewsWire
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Bullish
pluang ai news

Home Depot has introduced AI-powered voice agents for customer service calls to its U.S. stores, built on Google Cloud's Gemini Enterprise. These AI agents understand customer requests quickly, offer real-time translations, and can handle tasks like checking order status or building shopping carts based on project descriptions. Early pilots show the system resolves calls four times faster than traditional menus, improving customer experience and associate job satisfaction. The rollout will expand to all U.S. stores within the next year.

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