Freshworks honors global leaders transforming customer and employee service with AI and unified platforms

Freshworks announced winners of its 2026 Global Customer Awards, recognizing companies like Panasonic, Shopify, Cineworld, and New Balance for using Freshworks' AI-driven platforms to revolutionize customer and employee service. Awardees achieved significant improvements such as faster response times, higher customer satisfaction, and streamlined IT and support operations through unified, automated systems. These successes highlight Freshworks' impact on service transformation and set new standards for efficiency and innovation in various industries. Freshworks will showcase these achievements further at its upcoming Refresh Virtual Summit in June 2026.