Freshworks launches AI Agent Studio in Freshservice to accelerate AI-driven service transformation.

Freshworks unveiled its AI Agent Studio within Freshservice, enabling organizations to deploy custom AI agents quickly to improve service operations. The platform integrates AI with enterprise tools like Microsoft Teams and HR systems, enhancing IT and business workflows with real-time automation and insights. This innovation addresses growing after-hours IT support demands and aims to boost efficiency by reducing manual tasks and improving employee experience. Freshworks positions this as a competitive advantage over legacy systems, promising faster AI deployment and better service outcomes.