Freshworks named a Leader in Gartner's 2026 Magic Quadrant for IT Service Management Platforms

Freshworks Inc. has been recognized as a Leader in Gartner's 2026 Magic Quadrant for IT Service Management Platforms, reflecting its strong vision and execution. This recognition highlights Freshworks' rapid customer growth and its unified platform that integrates IT service, operations, assets, and enterprise service management with AI-powered automation. The platform, trusted by companies like New Balance and McLaren Mastercard Formula 1 Team, offers fast implementation and high customer satisfaction. This positioning signals a market shift towards AI-driven, unified service operations platforms that enhance efficiency and control for businesses.