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eGain launches Agentic Studio to enable AI agents to autonomously resolve complex customer requests, cutting costs and improving service.

Others
07 May 2026
Egain
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Bullish
pluang ai news

eGain Corporation has introduced Agentic Studio, a new feature that allows AI agents to autonomously handle and resolve complex customer service requests end-to-end. This innovation reduces processing times, lowers service costs, and improves first-contact resolution by enabling AI to not only respond but also act on customer issues, such as billing disputes or service changes. Agentic Studio coordinates multiple AI agents to execute workflows based on verified knowledge and compliance policies, integrating with external systems to perform transactions without human intervention. This advancement is significant for regulated industries where accuracy and compliance are critical, and it aims to enhance customer satisfaction while streamlining operations.

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