CVS Health wins top honors at 2026 US Customer Experience Awards for AI and customer care excellence

CVS Health was named Overall Winner and received four gold awards at the 2026 US Customer Experience Awards, recognizing excellence in AI innovation, customer experience measurement, employee engagement, and consumer-centric culture. The awards highlight CVS's use of AI agentic twins, a predictive machine-learning framework for customer insights, and programs that prioritize frontline employee recognition and empathetic customer outreach. This recognition underscores CVS Health's commitment to delivering personalized, data-driven care and enhancing the customer experience across its extensive healthcare network. The awards affirm CVS's leadership in integrating technology and human-centered care to improve health outcomes and customer satisfaction.