CVS Health and Salesforce have expanded their collaboration to improve call center interactions for CVS members and providers using Salesforce's AI-driven Agentforce Health platform. This platform integrates AI agents with human support to provide real-time insights, enabling faster and more personalized service across CVS Health's Aetna and CVS Caremark businesses. The initiative aims to simplify healthcare access, reduce system fragmentation, and enhance the overall member experience by giving care colleagues a comprehensive view of member health profiles during calls. This expansion marks Salesforce's largest Agentforce deal in regulated industries and highlights CVS Health's leadership in using AI to transform healthcare service.
Aetna's latest survey shows U.S. healthcare providers' trust in payers increased to a score of 6.1 from 5.4, reflecting improved perceptions of payer reliability and communication. Providers highlight technology's role in reducing administrative task...
CVS Caremark announced a global settlement with the Federal Trade Commission (FTC) resolving all litigation related to rebate practices, pharmacy network contracting, and vertical integration. The agreement ends ongoing investigations and allows CVS ...
