CVS Health and Salesforce have expanded their collaboration to improve call center interactions for CVS members and providers using Salesforce's AI-driven Agentforce Health platform. This platform integrates AI agents with human support to provide real-time insights, enabling faster and more personalized service across CVS Health's Aetna and CVS Caremark businesses. The initiative aims to simplify healthcare access, reduce system fragmentation, and enhance the overall member experience by giving care colleagues a comprehensive view of member health profiles during calls. This expansion marks Salesforce's largest Agentforce deal in regulated industries and highlights CVS Health's leadership in using AI to transform healthcare service.
CVS Health will restore coverage of Eli Lilly's weight loss injection Zepbound starting October 1 and begin covering Lilly's new obesity pill Foundayo from June 1 on its standard drug plans. This move balances coverage between Eli Lilly and Novo Nord...
CVS Health announced updates to its commercial drug formularies, reintroducing Zepbound (tirzepatide) and removing coverage blocks on Foundayo, expanding affordable GLP-1 weight management medication options for members. These changes aim to increase...
Aetna, part of CVS Health, has introduced the second generation of its AI-driven Claims Assist Manager (CAM) to enhance the efficiency and accuracy of insurance claims processing. This platform uses AI to reduce processing time by over 20% for comple...
This week, investors focus on key inflation data with Thursday's core PCE price index report, the Fed's preferred inflation gauge, expected at 3.3%, influencing rate decisions under new Fed Chair Kevin Warsh. A series of Federal Reserve speeches will...
