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Concentrix and Currys win NiCE CX Excellence Award for transforming customer engagement with tech innovation.

Market News
05 Aug 2026
Na
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Bullish
pluang ai news

Concentrix and Currys have won the NiCE 2026 International CX Excellence Award for their innovative transformation of customer engagement using NiCE CXone technology. This solution unified customer interactions across all channels, improving satisfaction and loyalty with a double-digit increase in Currys' Net Promoter Score. The award highlights the success of integrating technology and operational expertise to enhance the entire customer journey from purchase to support. This recognition strengthens the strategic partnership between Concentrix and NiCE, emphasizing their leadership in modernizing customer experience solutions.

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