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Cognizant launches AI-powered retail contact center solution with Google Cloud's Gemini Enterprise.

Market News
22 Apr 2026
PRNewsWire
View Source
Bullish
pluang ai news

Cognizant has introduced Agentic Retail CX, an AI-driven contact center solution built on Google Cloud's Gemini Enterprise for Customer Experience, designed to help retailers deliver personalized, omnichannel customer service while reducing costs and boosting productivity. The solution aims to meet rising consumer expectations for fast, seamless, and personalized interactions by integrating AI to assist human agents and automate self-service, achieving up to 85% call containment. Early adopters like Ocado Retail report enhanced customer engagement and operational insights. This launch reflects Cognizant's strategic partnership with Google Cloud and its commitment to advancing AI adoption in retail customer service.

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