CLEAR integrates with AWS to verify callers pre-agent, cutting fraud and speeding support.

CLEAR has partnered with Amazon Web Services to integrate its secure identity platform, CLEAR1, into Amazon Connect contact centers. This integration enables caller identity verification before or during support calls, reducing fraud and streamlining operations. Customers can verify their identity via a secure SMS link before speaking to an agent, allowing faster handling of sensitive requests like password resets. This collaboration aims to enhance security and improve customer and agent experiences in contact centers.